RINGOVER
15-20k
Requests per minute
Industry
SaaS
Location
International
Scope
SaaS B2B
Overview
Stabilisation and scaling of an omnichannel cloud telephony platform
Description
Ringover is an all-in-one cloud telephony solution for sales, support and customer relations teams. The platform handles VoIP calls, eSIM, SMS, WhatsApp and other channels, connected to business tools like CRMs and helpdesks. GettingApp stepped in to stabilise critical product components and support international scale-up.
Challenge
Amid strong international growth, Ringover faced critical issues: an unstable high-volume messaging system, significant technical debt, and a hard-to-maintain native mobile app. GettingApp was brought in to take ownership of strategic product components, stabilise the existing system, and support scaling.
What we delivered
mobile app
- –Full mobile app redesign: migration from unstable native to React Native
- –Deployed on iOS and Android
- –Functional stabilisation and drastic reduction of cross-platform gaps
messaging
- –Ownership of the messaging system
- –Multi-destination SMS management
- –Integration of multiple telecom partners
- –SMPP protocol implementation
- –Communication gateways developed in Go
- –Inbox / Outbox pattern implementation
- –15,000 to 20,000 requests per minute throughput
- –Worker pools for parallel processing
- –TiDB-based high-capacity infrastructure
- –Alignment with telecom standards (SMS Gateway / SMS Center)
- –Support in obtaining Meta accreditations
- –WhatsApp Business API stack setup
- –Client account onboarding
- –WhatsApp bot integration
quality
- –Promotion of clean architecture
- –Test-driven development (TDD) adoption
- –Progressive reduction of technical debt
- –AI-assisted delivery acceleration for engineering teams
Results
- ✓Full stabilisation of the messaging system, previously a major source of incidents
- ✓Reliable processing of tens of thousands of messages per minute
- ✓Architecture aligned with telecom industry standards
- ✓Unified, more robust and faster-to-evolve mobile app
- ✓Significant reduction in technical debt and design bugs
- ✓Ringover's international growth secured
Key differentiators
- →Strong expertise in real-time communication systems
- →Ability to handle high telecom volumes
- →Taking ownership of critical components without service interruption
- →Rapid stabilisation of complex systems
- →Long-term vision on architecture and maintainability
- →Strong collaboration with product and infrastructure teams
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